Technical Support
Technical Support | Professional After-Sales Service & Technical Support
Our Service System
Service Solutions | Comprehensive Support
Fast Response
Rapid Response
Average response time < 1 hours
7×24 hours of online customer support; a professional technical team is ready to assist anytime.
Stable and reliable
Stable & Reliable
On-time delivery rate 98.6%
Standardized production processes and rigorous quality inspections
Local Smart Manufacturing
Local Manufacturing
Guangzhou Panyu and Nansha Intelligent Manufacturing Bases
Factory-direct supply with rapid response to customer needs
Global Services
Global Service
Exported to multiple countries worldwide
Supports multiple languages, currencies, and payment methods
Service Commitment
Service Commitments | Our Six Major Promises
(I) Equipment Quality Commitment
- ✓Manufactured at our Guangzhou factory, all devices pass national quality inspections. Backed by a 1-year warranty for the entire unit and a 3-year warranty for core components.
- ✓Operating noise ≤55 dB, low light pollution, and disturbance-free design
- ✓Outdoor model with IP55 rating for water and dust resistance, designed to suit local climates.
(II) Commitment to Installation and Commissioning
- ✓Free on-site survey and point planning; no obstruction of fire exits or public areas.
- ✓Free installation, debugging, and training to ensure your property team can operate the backend independently.
- ✓Adhere to property regulations, maintain site cleanliness, and do not damage public facilities.
(3) After-Sales Response Commitment
- ✓7×24 hour customer support hotline, fault response within ≤1 hours
- ✓Guangzhou region: 2-hour response, 4-hour on-site repair
- ✓Quarterly scheduled inspections, cleaning, and hazard identification
(4) Operations Management Commitment
- ✓Complete and compliant product qualifications, verifiable records. No expired or non-compliant products.
- ✓No external ads or flashing screens to maintain a harmonious community environment.
- ✓✓ Committed to operator and customer service oversight, with prompt optimization of products and services.
(V) Commitment to Security and Compliance
- ✓Meets fire and electrical safety standards with built-in ground fault and overload protection.
- ✓Strictly adhere to property management regulations and operate legally and compliantly.
(VI) After-Sales Service Commitment
- ✓✓ Equipment Installation & Training Support
- ✓Troubleshooting & Repair
- ✓Parts Supply
- ✓Software System Upgrade
- ✓Remote Technical Support
- ✓Regular Inspection Service
- ✓Customer Follow-up and Feedback
FAQ
FAQ
Product-related(Products)
Logistics & Transportation(Logistics)
Technical Support(Technical Support)
Custom Services(Customization)
Contact Technical Support
Contact Support | We're here to help 24/7
Technical Support Hotline
+86-15112155131
Technical Support Email
184946319@qq.com
Service Hours
7×24 Hours